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BY PHONE
You can contact the sales & service division (Customer Care) directly via phone. Where you can speak to one of our customer care representative and register your complaint.
Just Dial : +91 836 – 2357770 / 2357771/ 4250761 / 4258510.
Timings : 9.30 am - 7.00 pm (Monday To Saturday),
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The customer care representative will provide his / her own name and provide you with a complaint reference number (example: AST379) and acknowledge your complaint on the phone. Our aim is to resolve your complaint to your complete satisfaction. The customer care representative will resolve your complaint as quickly as possible. If it is not possible, we will inform you of the length of time we expect it to take to investigate and resolve the complaint.
We kindly request you to provide us with clear & concise information, by which our customer care representative can try to resolve your complaint through phone itself. If not, he/she will take complete details and appoint a suitable engineer to complete your call. For all further correspondence on a particular complaint, please quote your complaint reference number as example mentioned above. |
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BY E-MAIL
We will acknowledge receipt of all complaints received by phone, letter or e-mail at the earliest. We will provide you with a reference number and inform you of the length of time we expect it to take to investigate and resolve the complaint.
You can send us your complaint by e-mailing us at asterixhubli@gmail.com |
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BY LETTER
If you prefer to put the complaint in writing, you can send it to the following address
Asterix ,
Sales & Service Division (Customer Care),
Left Wing, 2nd Floor,
Blue Star Complex,
Neeligin Road,
Hubli – 580 029. |
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Points to be mentioned in your complaint letter:
 Your complete name and address
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Your contact numbers
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Your email id, if available
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Detailed nature of complaint
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Machine serial number |
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